1. Do you have a catalogue?
website is our catalogue. We do not produce a printed catalogue.
2. Do you ship outside the
If you would like candles shipped outside the 48 contiguous states please
email for a shipping quote and special code to use on the website. Please be
aware you are responsible for all customs requirements. When you ask for a
shipping quote, please be sure to include a street address, No P.O. boxes
please, and the exact products you would like to order.
3. What do you mean by no
return because you donít like the scent?
put, because fragrance is such a personal thing, what one person likes, the
next person may not. Please choose carefully and if youíre unsure of a scent,
order a small votive to try it.
4. How long will it take to
get my order?
ensure your candles are fresh, we now have most candles made to order so
please allow time for this. If ordering a personalized candle, please allow
time for printing and polishing. There are occasions when your order may take
a few extra days, such as orders placed during the holiday season and
extremely large orders.
5. What is triple-scented?
candle will only hold a certain amount of fragrance. Triple scented means that
1.5 ounces of fragrance oil per pound of wax is used, as opposed to the
standard of .5 ounces of fragrance oil per pound of wax. The triple quantity
of fragrance results in a stronger scent.
6. What type of wick do you
use for your candles?
candles, both soy and paraffin, carried at Kerry's Scented Candles have lead
7. Do you accept credit
we accept Visa and MasterCard and we also accept PayPal Payments. You do not
need a paypal account to pay with your American Express or Discovery Card.
8. What if my candles arrive
orders are carefully packaged to minimize possible damage and breakage. If
your order has been damaged or destroyed due to improper handling while in
transit, you should fill out a damage report with the delivery agent. We do
not take responsibility for goods damaged in transit once they leave our
warehouse, however we may refund a portion of your order in such cases. You
may also be eligible for full compensation from the delivery agent.